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Vyvid Imagery’s Services Terms And Conditions

Scheduling: Appointment scheduling can be made via online submission. We will do our best to determine the best time of day in regards to weather however ensuring favorable conditions at the scheduled time is ultimately the responsibility of the Client. Vyvid Imagery LLC reserves the right to change, modify, or move your appointment based on logistics in order to best serve our network of clients. We will give you proper notice in the form of a phone call, text, and email to reach out to you in the instance this does happen.

Travel Charges: Our booking software calculates the travel charges per shoot in accordance with our service area. Travel is calculated from where our photographers are coming from, whether that be their own place of living or their previous shoot.

Payments: All Payments must be made in full before delivery of marketing assets.

Cancellations/Rescheduling: We aim to be very flexible rescheduling due to weather and other unforeseen circumstances. There is a $50 cancellation fee for appointments canceled with less than 12 hours’ notice. No-show appointments are also subject to a $75 cancellation fee. “No-show” is considered 30 minutes after the scheduled booking time. 

Filming/Photography: Vyvid Imagery LLC has full creative liberty of choosing the best compositions, which rooms, and how many photos each room should get unless otherwise requested in advance. If you need additional photos including an angle change, we will bill accordingly for a second visit to the property. 

Liability and Insurance: Vyvid Imagery, LLC  is covered under a $1M general business liability policy that can be provided upon request or written for a specific job, Client, or agency. Drone operators are licensed with the FAA. Vyvid Imagery LLC employees may use their discretion if a job is deemed unsafe due to weather conditions, proximity to airports, or other circumstances. We reserve the right to refuse video/photo service for any reason. 

Property Readiness: Please ensure the property is ‘shoot-ready’ upon the arrival of our Photographers. You can find the “pre-photography checklist” on our website. This means you communicate with your property owners and arrive 20-30 minutes before your scheduled appointment to turn on lights, declutter, remove cars from the driveway, etc. For a busy real estate production crew, there is nothing worse than trying to film/photograph a property that is not ready. Vyvid Imagery LLC is not responsible for moving, changing, or altering objects. Our Photographers will make minor adjustments based on their discretion however we are not furniture movers, home stagers, house cleaners, and homes are expected to be shoot ready upon our arrival. Vyvid Imagery’s employees are not responsible for cleaning and the property will be shot “AS-IS”. Vyvid Imagery LLC is not responsible for locking doors, windows, or other access points, turning off lights, or fireplaces prior to our departure and liability.

Return Charges: Should a reshoot be required due to, but not limited to, the property not being ready, changes to the decor, or additional photos/videos beyond the scope of the original work, a fee of $100 will be applied. Vyvid Imagery LLC reserves the right to charge this fee at their discretion.

Asset Delivery: We strive to deliver photography within 24 hours of the appointment time and Real Estate video production within two (2) – five (5) business days. All deliverables from Vyvid Imagery will be delivered in the form of an email link which you can also access from your Order Dashboard via our Portal. 

Floor Plans: Floor plans are approximated and square footage is estimated. Vyvid Imagery does not guarantee exact measurements of square footage when producing floor plans and floor plans measurements. All measurements are approximated and should be used as an overview and not an exact measuring tool. Floor plans from Vyvid Imagery are purely for artistic sketches of the layout of the home. Vyvid Imagery does not guarantee accuracy as the tools we use are third parties and we can only guarantee quality and complete floor plan with our floor plan services.

Photography Revisions: An editing fee is included in our pricing, this is considered standard retouching. Any photoshop editing will be charged $10 per photo. 

Video Revisions: Videos sent are final versions meaning that the revisions are not accepted unless we have made a mistake of any type. Music choices are final. If you have written in the music selection spot that we pick the song, you agree that we will not be responsible if you do not like it. We encourage you to review the music selection with your client. Any changes made after the final video has been sent will be subject to charge at our rate of $50 per hour. 

Asset Rights and License: All photos and videos and rights relating to them, including copyrights and ownership rights, remain the sole and exclusive property of Vyvid Imagery LLC. This license provides you, the Client, with the limited right to publicly display, and distribute the photos and videos only for promotional advertising purposes directly related to the sale of the property. All photos and videos taken are a single-use license which means they are not to be duplicated, edited, transformed, changed, or manipulated in any way. These photos and videos are not to be sold to any 3rd party without consent from Vyvid Imagery LLC.